Our customers include insurance underwriters, service contract administrators, quick lubes, automotive service franchises, automotive product manufactures, legal firms and state government consumer protection agencies. Specifically, these include customers such as Kemper National Insurance, Protective, CNA National, Valvoline Instant Oil Change, Sea Foam, American Drive line Systems, Bennett & Zydron LLC, New Jersey Department of Consumer Affairs Office of Consumer Protection.
For references, please contact us and we will be happy to provide those most applicable to your unique needs.
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I just wanted to take the time to write you to let you know how your inspection service has helped out my company. I'm the Technical Service Manager for a fuel & oil additive company. I answer all technical customer questions regarding our product along with any product damage complaints from customers or end users of our product. Our additive is a product that when used correctly cannot damage an engine but from time to time I have to deal with customers that are convinced they used the product correctly and still had engine damage after using our product. I have found that using your inspection service has stopped any unnecessary settlements and has saved our company thousands of dollars. I also found that your response time has been superb as you get the inspections done normally within 24 hours. Keep up the good work!
Sea Foam Sales Co.
Technical Service Advisor
ASE Certified Automotive Technician
We at Eide's Burnsville Buick-Nissan find that when dealing with the people from ISA they are very courteous, professional, and considerate. We also find that we receive very timely service, which helps to eliminate additional down time for us and for the customer.
Eide's Burnsville Buick-Nissan
I have had ISA in our shop on numerous occasions for mechanical repair inspections. I have found their service to be accurate and detailed. Their response time has always been within the guidelines set forth by the service contract companies involved.
The majority of my practice involves the representation of auto dealerships. One of my clients and I used Inspection Services of America in our defense of a claim brought by a disgruntled customer. The claim was an action of negligence on the part of my client's mechanics in the service of the plaintiff's automobile. ISA was called in to inspect the alleged motor vehicle damage.
ISA prepared a written report, complete with photographs, which, in my opinion, was pivotal to the proof of our case. They also testified on our behalf at trial regarding the conclusions of his report. Only through the help of ISA were we able to successfully prove that the motor vehicle's engine damage was due to improper maintenance by the vehicle's owner, and not through any negligence of our mechanics.
Without the help of Inspection Services of America, I seriously doubt whether we would have been able to defeat the plaintiff's claim. I would recommend this service wholeheartedly to any party in a similar position.
Feel free to contact me with any questions.
Steven G Pyle
Attorney at Law